Trustindex verifies that the original source of the review is Google. I came here after it was recommended to me for a russian manicure extension. It cost $130 but I wanted to get a nice manicure before my vacation. I came the day of when I left for Europe so that they’d last the whole vacation. I came and left happy with how they looked. I went about my day not doing any rigorous or out of norm activity and by the time I got to the airport an hour before the plane took off, four of them had broken. I called and they offered me an appointment to make up for it (not a refund) but I had to schedule it at that minute without my calendar in front of me (couldn’t make international calls while I was gone and couldn’t call after the week long vacation because why would they believe me). So I made an appointment and forgot about it during my vacation. I find out today without any text reminders, I just happened to look in my junk mail that I had an appointment. I call the second I find out and tell them I can’t make the appointment. I asked to reschedule and was told it was too close to the appointment time as they require 24 hour notice and they write that in their reminder for the appointment. I explain I never received it and she accuses me of blocking the number or I must’ve missed the email. I check my texts and emails consistently not my junk email to where it was sent. When I ask for a refund she tells me no, that they used their material and time on me and I don’t deserve a refund. She then blames me for having a bad nail plate to do the extensions on. If the nail tech told me that I wouldn’t have gone through with the appointment. The nail tech told me the nails should last 2-3 weeks not under 8 hours. So, instead of being honest with me they wanted to make money off of me knowing it wouldn’t last me as long as they said. If I would’ve know all this I wouldn’t have wasted $130 and 2 1/2 hours.
Update to response below:
Since we are clarifying the facts. My nails are not deformed, that’s incredibly rude. While they were short, the nail tech never said that the length of my real nail would impact how long it would last. The nail tech never insisted I go with shorter nails, I actually had to tell her multiple times to make it shorter as I knew I’d be traveling and I don’t like longer nails. There was no intensive activities that could’ve broken my nails, just them being poorly done.
My phone was not off and I was receiving texts and emails like I normally do. I never received a text reminder like you claim I did. I called two hours before my appointment, the minute I saw your reminder email in my junk mail. If I had gotten any other reminder I could’ve canceled earlier. I never wanted another appointment I got my nails done for my vacation, and instead got broken nails. I wanted a refund but instead I got a complimentary appointment that I never wanted and never ended up getting. I’m not going to continue putting energy into this. I’ll leave it at this, my $130 nail extensions lasted 8 hours. Instead of apologizing, I got insulted, accused of lying, and disrespected.
